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Warranty Process Instructions Canada

For Canadian customers only. U.S. customers, please visit our Support page.

Address: True Refrigeration Canada ULC, 2001 East Terra Lane, O'Fallon, MO 63366-4434
Phone: 1.800.860.8783
Fax: 1.636.980.8510


1. Claims must be submitted to True via mail, fax, email or the online form below.

2. Claims must be submitted in legal form (print).

3. Please submit an invoice with the work order detail showing the repair description.

4. For your claim to be processed, you must submit your invoice made out True Refrigeration Canada, ULC with a copy of the Work Order detail.

  • Invoices submitted from Canada must bill True Refrigeration Canada, ULC.

5. The Serial Number and Model Number of the cabinet must be supplied (only one Serial Number per claim form). For online submissions, enter the Serial Number in the correct field below, and click the “Look Up Model” button to auto-populate the Model Number field. Please verify the Model Number matches the Serial Number provided.

6. We recommend submitting a copy of your Bill of Sale.

7.  Claims must be submitted within 3 months of the repair date.

8.  Please contact Warranty Support for prior approval before having any unit serviced by a company outside the normal warranty coverage area.  Excessive travel will not be covered under warranty without pre-approval.

9.  Labor Charge Reimbursement for nitrogen, misc. material and reclaim fees for 134a/404a:
  • Nitrogen Usage Fee (Maximum $7.50)
  • Miscellaneous Material Fee (Maximum $40.00 - Includes soldering supplies, vacuum pump, etc.)
  • Reclaim Fee (Maximum $30.00 allowed - for 134a/404a only)

For warranty questions, please call us at 1.800.860.8783 or email

Order Parts Online

The fastest way for dealers and suppliers to order True OEM parts and accessories.
An online store for U.S. consumers to buy OEM replacement door gaskets for their True Refrigeration equipment.