Read our frequently asked questions for fast support.

Please contact us if you have any other questions or concerns.



Can anyone work on my True cabinet?

Yes, as long as they are licensed in commercial refrigeration. True has preferred and recommended service companies that are familiar with our products. To find a preferred or recommended service company, please visit the Service Company Locator.

How do I get reimbursed for a warranty compressor?

To receive credit for a warranty compressor please complete the Warranty Compressor Form. A picture of the compressor tag and cabinet serial # is required for reimbursement.

How do I know if my cabinet is still under warranty?

To verify warranty please contact the Warranty Department at 855.878.9277 or email A cabinet serial # is required to verify warranty.

How do I place a warranty part order?

Warranty part orders can be called in to the warranty department at 855.878.9277, emailed to, or faxed to 636.980.8510. Please make sure to include the cabinet serial #.

How do I replace a defective compressor?

For instructions on replacing a defective compressor, please visit our Warranty Compressor Procedures page.

How much time do you allow for repairs?

Time allowed varies by model and can be found on our Repair Guidelines by Model list.

When will my warranty part order ship?

Shipping times depend on part availability and peak times. To check on a specific warranty order please contact the warranty department direct at 855.878.9277 or email us at Please make sure to include the cabinet serial number.

Where can I locate the Warranty Claim Form?

Please visit the Warranty Claim Form page.

Where do I send a picture of the compressor tag?

Please send the compressor tag along with the model and serial # to .

Where do I submit warranty invoices?

Visit our Warranty Claim Form page. Warranty invoices along with the service workorder may be emailed, faxed, or mailed.
FAX: 636.980.8510
True Manufacturing Co., Inc.
Attn: Warranty
2001 E Terra Lane
O'Fallon, MO 63366

Order Parts Online

The fastest way for dealers and suppliers to order True OEM parts and accessories.
An online store for U.S. consumers to buy OEM replacement door gaskets for their True Refrigeration equipment.